Spend Management Tools

We’re committed to helping you stay in control of your services and spending. Whether you're using internet, mobile, or home phone/VoIP, we offer a range of tools designed to keep your experience secure and hassle-free.

Here’s a breakdown of tools available:

Internet:

•   Usage Monitoring: All of our nbn® plans include unlimited data^* meaning no excess data charges. Usage stats are available in the Customer Portal^{^}.
• Service Restrictions: We can suspend internet access on request.

Mobile:

• Usage Alerts: SMS alerts are sent when 50%, 85%, and 100% of data or call inclusions are used.
• Handset Settings: Use your device’s built-in features to monitor and track usage (check your device manual for more info).
• Service Restrictions: You can limit calls, SMS, MMS, or data by contacting our Customer Service team.

Home & Business Phone/VoIP:

• Outbound Call Restrictions: Block specific call types (e.g. mobile calls).
• Temporary or Full Disconnection: Stop all inbound/outbound calls on request.

Additional tips:

• Track your usage & spending in the Self Care Portal: Log into the Customer Portal to monitor your usage and manage your account.
• Customer Service: If you have questions or need help managing your spend, you can also contact our Customer Service team.

^*All More nbn® plans include unlimited data but are subject to the More Fair Use Policy available here.

^{^} Usage alerts are not in real time and may be delayed up to 24 hours after you reach the respective threshold.