Your application for Financial Hardship Assistance has been received.
Our team will be in touch within 5 business days to confirm the outcome of your application, and our proposed arrangement.
Thank you
Your provided information is important to us.
Your details will be confidential and will not be shared with anyone.
Hold tight!
We’re processing your request
Hold tight!
We’re just checking your address
Hold tight!
we're processing your request
$0 FTTP Upgrade
As an existing customer, you do not need to pay for your upgraded FTTP nbn® plan at this stage.
You will still need to pay for any hardware and additional services such as a Home Phone or SIM Plan.
You will be charged for your upgraded FTTP plan on your first invoice following the completion of your upgrade.
You can't purchase an eero device from More on a stand-alone basis or without a compatible More internet service.
Each More eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible More internet service. The initial 12-month subscription commences:
if you purchase an eero device with a new compatible More internet service, on the date that service is first activated; or
if you have an existing compatible More internet service, on the date your eero device is sent to you.
After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days notice.
You cannot purchase an eero device from More without also receiving an eero Secure subscription.
However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.
If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible More internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with More unless you purchase a new eero devices from us.
Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.
However, Pre-Order today and we’ll submit the order to NBN the minute your address is ready.
Sorry!
NBN isn’t quite ready at your address
However, Pre-Order today and we’ll submit the order to NBN the minute your address is ready.
WAIT!
You’ve selected a stand-alone modem with no NBN plan. We can only send stand-alone modems to existing customers who have ordered or who have an active NBN plan with us.
By selecting this option you are responsible for configuring your modem. Due to the high number of devices available on the market, we can only provide limited ‘best efforts’ support in getting you online and we may be unable to perform speed testing of your connection. If you are not confident configuring your own device, we highly recommend purchasing a new modem from us.
We found a few units at that address, please select yours to check availability.
Plan name
Business Fast
Superfast
Ultrafast
Business Superfast
Business Ultrafast
Business Ultrafast Plus
nbn® speed tier*
100/40
250/25**
1000/50**
250/100**
500/200**
1000/400**
Typical busy speeds^
download (↓) & upload (↑)
100Mbps ↓
34Mbps ↑
250Mbps ↓
21Mbps ↑
700Mbps ↓
42Mbps ↑
245Mbps ↓
85Mbps ↑
Unavailable~
650Mbps ↓
340Mbps ↑
Great for
Multiple concurrent users
Video Confencing
HD video streaming
Fast file downloads
Up to 10 people or devices
Multiple concurrent users
Video Confencing
HD video streaming
Fast file downloads
10+ people or devices
Multiple concurrent users
Video Confencing
UHD video streaming
Fast file downloads
10 + people or devices
Multiple concurrent users
Video Confencing
UHD video streaming
Fast file downloads
Up to 25 people or devices
Multiple concurrent users
Premium internet experience
Video Confencing
UHD video streaming
Faster file downloads & uploads
Up to 35 people or devices
Multiple concurrent users
Premium internet experience
Video Confencing
UHD video streaming
Faster file downloads & uploads
Up to 50 people or devices
Important
* nbn® Speed Tier refers to the maximum possible speed of the relevant plan outside business peak hours. Your actual speeds will be slower and may vary due to a range of factors including the number of concurrent end-users your modem location, your equipment and software, nbn® technology type at your premises, network capacity and traffic and the type/source of content being downloaded or uploaded.
** The Superfast and Ultrafast plans are only available on some HFC connection types. The Business Superfast, Business Ultrafast and Business Ultrafast Plus plans are only available on FTTP connection types. Please use our website address-checking tool to establish if this plan is available to you.
^ Typical busy speeds are measured between 8am-6pm and are subject to change. Actual speeds may be slower and vary due to a range of factors.
~ This is a new plan. We therefore do not currently have enough data to provide average sampled evening download and upload speeds. When this data is available, we will update our website and CIS to include this information.
NBN is available, but due to your property being a new development and not yet connected to the NBN the one-off NBN New Development Charge of $300 applies. This charge is levied by NBN and is applicable regardless of the NBN provider that you choose. So if you’re happy with that…
You have selected a Home Voice plan without an nbn® plan. To receive a Home Voice plan, you must already have an active More nbn® plan, or you must sign-up to an nbn® plan at the same time as you purchase a Home Voice plan. Please add nbn® to your cart to proceed.
Sorry!
We couldn't verify if your payment has been deducted or not from your account. In case payment is successful, please contact customer support on 1800 733 368 with User ID shown below for reference. If not deducted, please reorder to continue.
Reference User ID
HOLD ON!
To access the Fixed Wireless Fast or Fixed Wireless Superfast nbn® plan, you need the latest Fixed Wireless equipment at your property. According to NBN Co’s records, you currently have older Fixed Wireless equipment. If you proceed with this order, we'll schedule an appointment for an nbn® technician to come and upgrade your equipment – this can take between 1-3 weeks. Access to your property will be needed for this appointment. Please click 'Continue' if you wish to proceed.
Sorry!
This product is unavailable as there is already a voice plan in your cart. To continue, please complete the checkout with your existing items then complete a separate order for this product. Or, clear your order below to change the items in your cart.
verify offer code
Enter your personalised offer code to unlock your special discount.
Warning!
You have previously enabled an offer on a different page. Adding products from this page may replace any offers already in your cart. Do you still wish to continue?
Congratulations!
You've enabled an exclusive CommBank special offer.
Please confirm that you are a CommBank customer and have your CommBank credit or debit card available to complete your order.
Unfortunately, you can’t proceed with check-out as your account has already reached or exceeded the maximum number of residential services allowed to receive a CommBank customer offer. As a CommBank customer, you can have a maximum of 2 nbn®, 5 Mobile services, 2 Voice and 2 Mobile Broadband services with a CommBank offer.
Your account currently has the following number of active residential services with an offer:
Oops!
SORRY!
Seems like our System is down or Somthing went wrong. Please try again later.
SORRY!
The account you are logged into is a Residential account, and Business products are exclusively available to business customers.
To avail business products, you must register a new account. If you require assistance, contact customer support.
SORRY!
We can't find your address.
Please continue with a sign up and we will get in touch if we need anything to help register your address.
This can happen from time to time if NBN or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 733 368
We provide fast support, answering your call within 10 seconds and offer quick and easy online ordering for all your SHDSL needs.
Enjoy super-fast symmetrical speeds ranging from 10Mbps/10Mbps all the way up to 1000Mbps/1000Mbps with More Telecom today.
SHDSL Service Qualification
We must complete a qualification check to determine what service(s) can be delivered to your business. In order to complete this we require your business address and ideally a Telstra PSTN telephone number at the address. After this is performed we can advise what exchange your business is connected to and what business grade Internet services are available. We can also advise what guaranteed speeds are available. Please include your business address and telephone number when enquiring for a service and we can get the service qualification check done ahead of getting back to you.
Speed Guarantee
There are a number of factors that can influence the maximum speed that can be guaranteed on a business grade Internet service. These factors include the distance you are from the telephone exchange, the amount of copper available in the street, the quality of copper in the street and technology at your local exchange. After a service qualification check the carrier will provide a speed that they are happy to guarantee. If after the business grade Internet service is installed the carrier is not able to achieve the speed that they have guaranteed then they will offer to remove the service at no charge. Alternatively they will advise the maximum available speed that they can gain and give you the option to keep the service. Please note that speed guarantee's are not available on the Up to 10Mbps/10Mbps service provided at TPG enabled exchanges.
1:1 Contention Ratio
All of our business SHDSL services are provided with a 1:1 contention ratio. A contention ratio refers to the number of potential users that can access the bandwidth used for your business Internet service. The higher the number, the higher the number of users that can consume the bandwidth. A 1:1 contention ratio means that bandwidth is guaranteed for your Internet service and it is not shared with anyone else meaning you receive an uncompromised service. Unmetered Uploads
With our business grade SHDSL services we do not count the data that you upload. This means that if you are using the business SHDSL service to upload a lot of data, this will not count towards your monthly data allowance. Great for users of on-site systems that are being accessed from outside your premises over the SHDSL service.
24x7 Dedicated Support
Our dedicated support team is on hand should anything go wrong.
Service Level Agreements
Our business grade SHDSL services are backed by service level guarantees. Fast fault reporting and resolution timeframes are applicable with the carriers who understand that the service has a mission critical need for the Internet.
FREE Installations
Depending upon the carrier that we use to provide your service we can either offer free installations on a 24 month or 36 month contract. We have options for 12, 24 and 36 month contracts on all business grade SHDSL services. 12 month contracts attract an installation fee. Speak to our business Internet specialists and they can recommend the best solution for your needs.
Fast Uploads and Downloads
All business grade SHDSL services have symmetrical upload and download speeds. That mean you get fast uploads and downloads. A standard ADSL connection has a maximum of 20Mbps download and 1Mbps download speed. Due to this service being delivered over 1 copper wire into your business, a lot of users would see speeds significantly lower than 20Mbps download, and then significantly less than 1Mbps upload. A 20Mbps/20Mbps business grade Internet service means that you will get that day and night regardless of other traffic on the network.
Great for the Cloud
Some say that your Cloud experience is only as good as the business grade Internet connection that is used to access it. If you have multiple users accessing remote systems continuous then a standard ADSL or ADSL2+ service simply cannot keep up with the job. Business grade SHDSL provides fast upload and download speeds so that data transfer to and from the Cloud is smooth and reliable. Often losing access to the Cloud can bring an office to a standstill. Relying on an ADSL service for mission critical Internet access is not good enough when business have so much reliance on the Internet.
Great for VOIP
Our business grade SHDSL Internet services are perfect when you want to run business VOIP phones. The synchronised upload and download speeds mean that you could run 100+ VOIP phones using one of our business grade SHDSL services. We have all heard a VOIP phone running on a poor Internet connection. When properly configured with a business grade SHDSL service, those scratchy calls will be a thing of the past.
Hosted Services
If your business hosts servers or specialist on site computer equipment that is accessed remotely then a service with a high upload speed is critical. You may have a sales team that accesses your on premise CRM. Without a robust synchronised business grade Internet service you will likely experience slow speeds when accessing data remotely. A business grade SHDSL service can transform your onsite hosted services.
Installation Requirements
There are a number of requirements to consider when ordering a business grade SHDSL service:
There needs to be sufficient lead in capacity to your building to carry the business grade service. This is the amount of copper running into your building. If you are already using all available telephone lines then you may need to upgrade the lead in. We can provide advice on this. Note that this is not appliacble for a business grade service delivered by Telstra fibre.
There must be sufficient capacity of copper in the street to deliver the business grade Internet service. The amount of copper in the street will not be investigated until the order has been submitted and progressed to service build. If there is a shortfall of copper capacity in the street this may lead to difficulties in delivering your business grade service. Note that this is not applicable for a business grade service delivered by Telstra fibre.
There must be sufficient internal cabling to carry the service from the MDF of your building to your communications rack where you want the business grade SHDSL to reside.
