As soon as your nbn™ service is activated billing does commence. We are keen for you to get online with your new nbn™ plan as soon as possible so you can start enjoying the great benefits.
If we have sent you a new nbn™ modem/router, please use the PDF user guide below for a step by step guide on how to plug this in and get online. There are different instructions based on how nbn™ is delivered to your property.
If you are unsure how nbn™ is delivered to your property please see the activation emails that we have sent during the installation process.
Please use the relevant guide to your nbn™ technology type. There is a separate guide for FTTP/HFC/Wireless NBN, FTTN/B NBN and FTTC NBN. If you are unsure what technology type your property has please refer to emails sent during the order confirmation process.
Our technical support team are available to assist. You can call them on 1800 733 368 seven days per week. 7:00am – Midnight weekdays and 8am - 8pm on weekends and public holidays (AET). You can also send us a message via our Contact page.